FAQ

1. What is the main difference between cotton and silk?

Most people sleep on a cotton pillowcase, but did you know that after just 3 days, there are as many bacteria on your pillowcase as there are on a toilet seat?

Our silk pillowcases are infused with silver ions, eliminating 99.7% of all bacteria . Silk is also naturally soft, cooling, and hypoallergenic .

2. What is the difference between silk and satin?

Satin is a special weaving technique, often made of polyester. It is a synthetic material that causes a tingling and static sensation , and is not as cooling and soft as silk.

Sound familiar? Discover the difference with our highest quality mulberry silk today. You can return your items up to 60 days after purchase!

3. Is it suitable for all skin types?

Absolutely! Unlike other skincare products, our products are suitable for all skin types .

4. How to wash the pillowcase?

Use the "delicate wash" program at 30 degrees on your washing machine, without spinning (centrifugation). Hang your pillowcase to let it air dry naturally.

We recommend using our NUITÉ® protective cover to maintain optimal quality over time. If you prefer, you can also use a pH-neutral liquid detergent.

5. How do I know I'm buying the right size pillowcase?

We offer two standard sizes which correspond to the most common dimensions in France, Switzerland and Belgium: 50x75cm (rectangular) and 65x65cm (square).

These sizes cover the majority of pillows used in these countries. Silk is a naturally elastic fabric , so even if your pillow differs slightly from these dimensions, the pillowcase will fit perfectly !

Unsure about the size of your pillow? Don't hesitate to contact us; we're here to help you find the perfect fit. Check out our size guide here for more details.

6. Do you deliver everywhere?

Yes, we offer worldwide shipping to all countries.

Our processing time is only 1 day after your order, and the average receiving time is 6 days depending on your location.

A package tracking system is provided to you to follow the progress of your order in real time.